National Consumer Helpline Receives 5.41 Lakh Complaints, 23% From South: Nidhi Khare

New Delhi: The National Consumer Helpline, the place folks can check in lawsuits and search resolutions in an effective and efficient approach, has won 5.41 lakh lawsuits in 2025, mentioned Nidhi Khare, Secretary of the Department of Consumer Affairs. 

Addressing a regional workshop on client coverage in Chennai, Khare mentioned that 23 according to cent of lawsuits are from the southern states, which displays a robust regional engagement of the patron portal.

Of the “28.54 lakh cases filed nationally, only 5.62 lakh are pending, with southern states accounting for just 13.34 per cent,” Khare mentioned. Lauding the efficiency by means of southern states, she famous that Karnataka and Kerala Commissions disposed of extra instances than filed, and several other District Commissions accomplished 100 according to cent+ disposal charges over 3 consecutive years.

In addition, over 11,900 instances have been heard by the use of Virtual Courts, Khare mentioned. The workshop organised by means of the Department of Consumer Affairs aimed to reaffirm its dedication to strengthening client criticism redressal mechanisms and selling institutional potency.

Khare emphasized that the electronic age calls for adaptive felony and electronic mechanisms and underlined the importance of projects just like the Right to Repair Portal, e-Jagriti, and strengthening of National Consumer Helpline.

Further, Khare additionally highlighted the regulatory steps undertaken Central Consumer Protection Authority (CCPA) to curb darkish patterns, faux evaluations, and deceptive commercials. She referred to as for persevered innovation, collaboratio, and inclusive get admission to to world-class criticism redressal, particularly via mediation and digital hearings.

Meanwhile, Justice Amreshwar Pratap Sahi, President of the National Consumer Disputes Redressal Commission (NCDRC), highlighted the evolving scope of the Consumer Protection Act and the expanding shift of litigation from conventional courts to client commissions.

He supplied treasured steering to District Consumer Commissions, urging them to undertake a extra digital-friendly and tech-enabled solution to strengthen potency and accessibility in client dispute solution.

“Building digital infrastructure and leveraging technology is important to meet the demands of a rapidly changing environment,” Sahi mentioned. He also referred to as for proactive engagement with administrative our bodies to verify efficient enforcement of Commission orders and suggested well timed coordination in instances requiring professional evaluations.

The workshop featured a number of classes which focussed on strengthening client criticism redressal throughout key sectors. These additionally addressed electronic innovation via e-Jagriti, actual property and insurance coverage criticism mechanisms, and scientific negligence redressal, with energetic participation from judicial leaders, state officers, and felony mavens.