I will be able to’t convince Ovo that my fuel meter in point of fact does exist

Ovo switched consumers’ accounts to a brand new machine, whereupon my fuel account disappeared from my expenses. Eventually, it was once found out that my fuel meter isn’t registered at this belongings, and not has been. I’ve lived right here for 15 years and feature been paying fuel expenses all that point.

A letter from the community operator stated I’d need to pay any shortfall amassed, which terrifies me.

I’m a dyslexic unmarried mum or dad and to find managing the family price range difficult. Six months later, it’s nonetheless unresolved and I’m handiest being billed for electrical energy so the fuel debt is mounting. Now Ovo says it would now not have the ability to take me again as a fuel buyer.

I simply need the fuel meter registered, to be paying for that account, and now not being worried about surprising expenses for 1000’s of kilos.
CF, Dunbar

You are the landlord of what’s referred to as a “shipperless meter”. For causes unclear, your meter level reference quantity disappeared from the nationwide database, Ovo tells me, which is why your account was once closed. It was once an error, the corporate stated, when I waded in.

It then controlled to resurrect it in days and has stated it’ll now not fee you for the six months you had been “shipperless”. Your account was once reinstated with a blank slate and the meter has been registered so that you formally exist, and £100 in repayment has been paid.

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