EPFOs Big Message: Asks Members To Avoid Agents, Use Official Portal For Free Services

New Delhi: EPFO has cautioned all its participants in opposition to visiting or enticing with third-party corporations or brokers for EPFO-related services and products, as this may increasingly reveal their monetary knowledge to third-party entities. These exterior entities aren’t authorized by means of EPFO and would possibly price pointless charges or compromise the protection of private knowledge of participants, in step with an authentic commentary issued on Monday. 

It has been seen that a number of cybercafe operators/fintech corporations are charging EPFO participants massive sums of cash for services and products which can be formally unfastened. These services and products are clear and will simply be accessed by means of participants as the method has been made quite simple, the commentary defined.

In many instances, those operators are merely the usage of the EPFO’s on-line complaint portal, one thing any member can do on their very own, freed from price, from the relaxation in their houses.

EPFO has strongly prompt all its participants, employers, and pensioners to utilise the net services and products to be had in the course of the EPFO portal and the UMANG app.

All EPFO services and products, together with declare submitting, transfers, KYC updation, and complaint procedure, are solely freed from price, and participants must no longer pay any charges to third-party brokers or cyber cafes for services and products that may be simply accessed on-line. Further, the participants can touch EPFO helpdesks/PROs at Regional places of work as indexed at the authentic web page (www.epfindia.gov.in) for any problems.

The authentic commentary highlighted that EPFO has a powerful complaint tracking and redressal machine in which the member grievances are registered on CPGRAMS or EPFiGMS portals and are monitored until their answer in a time-bound way. A complete of 16,01,202 grievances have been won in EPFiGMS and 1,74,328 in CPGRAMS in FY 2024-25. Out of those, 98 in line with cent of the grievances have been redressed inside of timelines.

Employees’ Provident Fund Organisation (EPFO) has taken a sequence of reforms designed to make EPFO services and products quicker, clear and user-friendly for all its stakeholders. These projects are a part of EPFO’s dedication to ship hassle-free, safe and environment friendly services and products to all its stakeholders.

EPFO, lately, has issued circulars for simplification of KYC or member main points correction and for submission of switch claims, deployment of capability for auto agreement of advance claims as much as Rs 1 lakh and Centralised Pension Payment System (CPPS) for simplifying the pension disbursement procedure.

The restrict of the Auto Claim agreement facility used to be enhanced to Rs 1 lakh for Advances below Illness, Housing, Marriage & Education, leading to 2.34 crore claims settled in auto mode in FY 2024-25. The switch declare procedure has additionally been simplified, with impact from January 15 this yr, by means of casting off the requirement of employer approvals most often.

The on-line facility supplied for member profile correction has been simplified the usage of Aadhaar authentication. The dependence at the employer and EPFO for member profile correction has been executed away with, most often. The on-line de-linking facility has enabled participants to delink the unsuitable member ID from their UAN and thus has ended in a discount of grievances.

The allotment and activation of UAN is being executed in the course of the UMANG APP the usage of Face Authentication Technology (FAT). By availing this facility, the member positive factors fast get right of entry to to EPFO services and products akin to passbook viewing, KYC updates, declare submission, and so on.

EPFO has got rid of the requirement of importing the picture of a cheque leaf/attested financial institution passbook for the fast agreement of claims filed on-line and to cut back the rejection of claims. Also, the requirement of employer acclaim for seeding checking account main points with UAN has been got rid of from April 2025.