Logo with QR code for Fantuan Asian meals supply provider within the Silicon Valley, Mountain View, California, January 3, 2021.
Smith Collection/gado | Archive Photos | Getty Images
NEW YORK – When Kelly Wu feels in poor health and needs a supply of congee, the Chinese porridge she grew up consuming, she opts for a platform many would possibly not have heard of.
The New York City resident does not open apps from multi-billion greenback firms like Uber Eats or DoorDash. Instead, the 22-year-old pulls up Fantuan, a rising Vancouver-based startup that focuses particularly at the ecosystem surrounding Asian cuisines.
“I feel like it’s just the equivalent of ‘Asian’ DoorDash or Uber Eats,” Wu mentioned in an interview with CNBC.
Digital meals ordering and supply platforms have grow to be ingrained in on a regular basis American existence over the last decade, with firms like Uber Eats, DoorDash and GrubHub turning into family names. But on the subject of Asian meals, connoisseurs like Wu and eating place homeowners are choosing smaller platforms like Fantuan or competitor HungryPanda.
A ‘distinctive’ technique
Fantuan’s technique seems other than that of larger meals platforms given its center of attention on Asian companies, consistent with co-founder Yaofei Feng.
The 11-year-old corporate sends representatives to speak to retailer homeowners in individual about getting at the platform reasonably than making an attempt to achieve them on-line, Feng mentioned. These conversations will frequently happen in Chinese, for the reason that he mentioned many of those marketers discuss English as a 2nd language.
“The way we gain their trust is very unique,” Feng mentioned.
Having choices but even so English for the app is interesting for trade homeowners who to find it more straightforward to be in contact of their first language. The app design could also be extra harking back to Chinese platforms like Alibaba than American choices, Feng mentioned, which can give a way of familiarity.
Since Fantuan first entered the U.S. in 2019, Feng mentioned it has expanded to greater than 50 towns starting from massive metropolises reminiscent of Los Angeles to university cities like Davis, Calif. The corporate’s U.S. footprint used to be boosted by means of its acquisition of Chowbus’ supply trade final yr.
Rather than run massive promoting campaigns, Fantuan principally spreads the phrase thru offering signal holders at storefronts and stickers for supply drivers. The startup has additionally labored with influencers on platforms like TikTook and RedNote, a well-liked short-form video app in China.
Feng mentioned Fantuan’s major buyer bases are first-generation immigrants and world scholars yearning original cuisines tied to their house international locations. He mentioned the corporate meets with school scholar associations to seek out doable shoppers coming to the U.S. from Asia.
But Feng mentioned there may be doable for the app to achieve a much broader target market as meals together with bubble tea grow to be mainstream within the U.S. The corporate mentioned it noticed a expansion price for gross products worth of greater than 20% within the U.S. final yr, ahead of taking pictures as much as 31% within the first quarter of 2025.
“With the immigration and the social media, everybody loves Asian food,” Feng mentioned. “If they want authentic options, they will also use the app.”
HungryPanda supply app signage in Chinatown, NYC.
Alex Harring | CNBC
Following the Chowbus acquisition, many trade homeowners and customers believe HungryPanda as the primary competitor to Fantuan. Wu mentioned she additionally has HungryPanda’s app, however hasn’t ordered on it since she first started the usage of Fantuan, and has been happy with the provider.
HungryPanda didn’t reply to CNBC’s interview inquiry for this tale. HungryPanda introduced final yr that it raised $55 million, which will probably be utilized in phase to gasoline enlargement efforts in North America.
When it involves the wider meals supply app panorama, Feng mentioned he sees the corporate “co-existing” along bigger-name firms reasonably than “competing.” That’s for the reason that draw of Fantuan is connecting original – and frequently smaller – companies to shoppers as an alternative of seeking to win over massive chains that already use different platforms.
“It’s very hard … long-term, to compete with the monopolies,” he mentioned. “But we want to keep our unique way.”
A focal point on Asian cuisines
In Flushing, an area of New York City’s Queens borough identified for its massive inhabitants of Chinese-Americans, Andrew Chau sees first-hand how the client base has taken to Fantuan.
Chau mentioned his outpost of Yomie’s Rice x Yogurt sees round 50 orders on a daily basis at the platform. By comparability, Chau mentioned he is fortunate to get one order each few days on apps like Uber Eats or DoorDash.
Chau likes that the app provides customers promotions and that he can be in contact with customer support thru WeChat, a well-liked messaging platform in China. He additionally mentioned many eating places within sight use the platform, as evidenced by means of firms having Fantuan trademarks round their companies.
HungryPanda and Fantuan supply app signage observed on a doorway in Chinatown, NYC.
Alex Harring | CNBC
In Flushing, “I can see lots of Fantuan logo[s],” mentioned Chau, who owns 5 retail outlets within the New York City house. “I cannot see lots of Uber Eats or DoorDash.”
Wu additionally mentioned she sees the brand steadily round spaces with prime charges of Asian companies like Flushing or Manhattan’s well known Chinatown group. She’s additionally observed the supply drivers out dressed in products for each Fantuan and HungryPanda.
For Wu, the authenticity of eating places on Fantuan is healthier than different extra outstanding meals supply platforms. She additionally believes that evaluations on Fantuan to be extra devoted.
“I can find dishes that I can’t find on American food ordering apps,” Wu mentioned. “I feel like it’s definitely the way to go if I’m looking for a traditional Chinese meal, rather than using Uber Eats or DoorDash to get something like orange chicken.”