Glastonbury glampers informed they have got no tickets after company is going bust

Glastonbury lovers who paid greater than £10,000 every for glamping programs were unnoticed of pocket and face lacking the pageant after the corporate in which they booked their tickets entered liquidation.

In an e mail despatched to a few shoppers, Yurtel, which equipped what it calls a luxurious pageant enjoy, mentioned it could be not able to “fulfil its future obligations” to them after coming into insolvency this month.

It mentioned it might no longer supply refunds and shoppers must undergo a 3rd birthday party to say again cash as soon as the liquidation procedure had begun.

Customers additionally realized that the tickets into the pageant that they concept they’d booked as a part of the programs had no longer been purchased.

Not all affected shoppers gained the e-mail, with some best learning that their summer season plans have been disrupted thru messageboards and social media.

The announcement comes a little bit over a month prior to the pageant is because of start. Tickets within the ultimate resale match ultimate month offered out in 19 mins.

Yurtel’s programs, which began at £10,000 a head and went as excessive as £16,500, had been marketed as together with high-end yurt lodging, alfresco eating, sizzling tubs, a cocktail bar and heat non-public showers. Customers had been to have an on-site chauffeur who would take them from the camp to the principle space of the pageant on a golfing buggy.

Glastonbury mentioned that whilst it “appreciate[s] how disappointing this is” for the ones lacking out, it had “no involvement with the operation of Yurtel” and may just no longer reimburse shoppers.

“Anyone who has paid Yurtel for a package including Glastonbury 2025 tickets will need to pursue any potential recompense available from them via the liquidation process as outlined in their communication to you,” it mentioned. “We are not able to incur the cost or responsibility of their loss or replacement.”

Glastonbury mentioned Yurtel “had not actually bought any tickets for the 2025 festival prior to entering liquidation, and therefore no tickets were secured for their guests”.

The pageant had indexed the corporate as “one of a small number of campsites local to Worthy Farm with limited access to purchase hospitality tickets for their guests in certain circumstances”.

Yurtel, based totally in Corsham, Wiltshire, used to be based in 2005 by way of Mickey Luke, who owns and runs the specialist occasions corporations Riot and Audience. Luke declined to remark at the state of affairs.

Yurtel’s web site continues to be operational however the messaging characteristic on its touch web page has been disabled and its Facebook, Instagram and X accounts were deleted.

Glastonbury has urged Yurtel shoppers to e mail Yurtel@btguk.com with their and their birthday party’s main points to look if it can give “alternative potential sources for those customers to purchase tickets and accommodation for this year’s festival”.

Neil Young, Olivia Rodrigo and Loyle Carner are a few of the headliners at this yr’s Glastonbury, which opens its gates to 210,000 revellers from 25 June.