Glastonbury Festival yurt glampers ticketless as Yurtel is going bust

A lot of Glastonbury glampers had been left ticketless and out of pocket weeks sooner than the pageant after a luxurious yurt corporate went into liquidation.

Festival-goers had booked lodging and match tickets via Yurtel, based totally in Corsham, Wiltshire, however have since been instructed through the corporate that their bookings is probably not fulfilled after it ceased buying and selling on 8 May.

Prices for hospitality tickets and lodging applications presented through the corporate ranged from £10,000 as much as £16,500.

The BBC has approached Yurtel for remark. Glastonbury Festival mentioned whilst it used to be “disappointing” for individuals who had booked in the course of the corporate, it has “no involvement with the operation of Yurtel”.

The least expensive bundle presented through Yurtel used to be £10,000 for a deluxe bell tent with choices ranging as much as £16,500 for a presidential suite, which featured a entrance deck with seating, a king sized mattress and a settee.

In an e-mail to consumers, the corporate mentioned it ceased buying and selling because of insolvency and would begin formal liquidation in a while.

It mentioned that lodging booked with Yurtel would no longer be to be had and prompt other people to ebook with every other supplier.

It added that cash consumers had paid “cannot be refunded” and prompt that main points of the declare procedure could be supplied to collectors when liquidation has began.

Lydia, who paid £10,000 plus vat for tickets and lodging for 2 by way of financial institution switch, mentioned she used to be “absolutely gutted”.

She claimed the corporate didn’t permit consumers to ebook by way of bank card.

“I tried to get it [tickets] through the normal Glastonbury route and wasn’t successful and then booked quite soon after that,” she mentioned.

Lydia mentioned “the only option” used to be to buy tickets via Yurtel, along with her folks additionally spending £16,000 to sign up for her.

She had booked tickets to move closing yr however needed to cancel because of an operation.

“I’m just absolutely gutted.”

“This was a very, very expensive thing that people would save for. It is no drop in the ocean. ” she added.

Louise, who paid £13,500 by way of financial institution switch for tickets and lodging, mentioned she felt “sick to her stomach” when she came upon Yurtel had long past into liquidation.

She unhappy she had booked the posh Glastonbury glamping tickets as a “once in a lifetime special treat”.

“It felt like a sickening feeling in the pit of my stomach and also regret,” she mentioned.

“The fact that someone had just walked away with our money and we had nothing to show for it.”

Just like Lydia, Louise additionally claimed that the corporate didn’t permit consumers to ebook by way of bank card.

“My husband tried to pay by card, because we knew then we’d be protected, but they insisted they didn’t take card,” she added.

Glastonbury Festival mentioned Yurtel used to be one in all a small selection of campsites native to Worthy Farm with restricted get entry to to buy hospitality tickets for his or her visitors in positive cases.

“As such we have no records of their bookings and are unable to take any responsibility for the services and the facilities they offer,” the pageant mentioned.

However, the pageant mentioned Yurtel had no longer paid or secured any tickets for the 2025 pageant previous to coming into into liquidation.

“Anyone who has paid Yurtel for a package including Glastonbury 2025 tickets will need to pursue any potential recompense available from them via the liquidation process as outlined in their communication to you. We are not able to incur the cost or responsibility of their loss or replacement,” it added.

The pageant is encouraging Yurtel consumers to touch Yurtel@btguk.com to substantiate their consent for them to proportion their non-public knowledge and main points in their birthday celebration with them.

“We will then be able to provide details of alternative potential sources for those customers to purchase tickets and accommodation for this year’s festival,” it mentioned.

The pageant, going down between 25 – 29 June will come with headliners Neil Young, Olivia Rodrigo and The 1975.