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Britain’s easiest and worst provider stations printed – together with one that is so posh it boasts a cheese counter and deli

Britain’s easiest and worst provider stations printed – together with one that is so posh it boasts a cheese counter and deli

Which? has printed the most productive provider stations within the land – and those that motorists may do higher to steer clear of.

The shopper champion requested 4,000 of its individuals to charge 90 of Britain’s provider stations, score their reviews in 8 classes together with meals costs, cleanliness and outdoor area.

Considered an integral a part of any UK adventure through automotive, provider stations be offering a brew, a chew and a rest room forestall however, discovered the analysis, requirements can range wildly. 

The dangerous information for British drivers? Which? stories that it is nonetheless in large part a bleak image for travellers on lengthy trips, with amenities at many provider stations described as continuously ‘grimy, dated and insufficient’. 

There are a couple of shining lighting fixtures then again, with Gloucester Services at the M5 receiving the best buyer survey ranking of 85 in step with cent, attaining 5 stars in nearly the entire classes. 

The sumptuous provider station boasts a farm store and kitchen promoting in the community sourced produce – together with gelato, cheese and patisserie – from 130 regional providers, in addition to 24 speedy charging issues for electrical cars, and a tranquil lake to sit down through.  

At the fewer glamorous finish of the spectrum, Moto Bridgwater in Somerset, an hour south of Gloucester Services at the M5, fared the worst, putting backside at the listing – with one customer announcing Bridgwater’s bathrooms ‘smelt of stale urine’.

Other gripes integrated insufficient parking areas,  and cramped and overpriced amenities that ‘appear and feel filthy’.

Swish Gloucester Services at the M5 got here out best in Which?’s newest survey of British provider stations, which is the shopper champion’s first in 4 years

Set in Gloucestershire countryside, the posh service station was described as being 'head and shoulders' above other British service stations according to one happy customer

Set in Gloucestershire nation-state, the luxurious provider station was once described as being ‘head and shoulders’ above different British provider stations in keeping with one glad buyer

The service station scored highly in eight of Which?'s categories, which covered everything from food prices to cleanliness

A macaron for motorists is an option at the Gloucester Services' patisserie

The provider station scored extremely in 8 of Which?’s classes, which coated the whole thing from meals costs to cleanliness. Right: A macaron for motorists is an choice on the patisserie

10 BEST SERVICE STATIONS

1) Gloucester (M5) – 85%

2) Tebay (M6) – 77%

3) Rugby (M6) – 75%

4) Cairn Lodge (M74) – 72%

5) Leeds Skelton Lake (M1) – 68%

6) Norton Cane (M6 toll) – 59%

7) Killington Lake (M6) – 58%

8) Annandale Water (A74) – 56%

9) Beaconsfield (M40) – 56%

10) Donington (M1) – 55%

Meanwhile, the ones surveyed about Gloucester Services presented sparkling opinions about their time there, with one glad buyer describing it as ‘head and shoulders above the entire others that I’ve used.’ 

Another who’d visited instructed Which?, which was once undertaking its first provider station survey in 4 years: ‘If all toll road provider stations had been like Gloucester I’d be overjoyed to spend time at any. 

‘Gloucester is a excitement, has nice workforce, great meals, a farm store, a lawn with a lakeside stroll and canine strolling. They deserve each and every luck.’ 

The 8 classes the 4,000 individuals had been requested to touch upon integrated meals/shops, retail outlets, foods and drinks variety, amenities, cleanliness, comfort and accessibility and outdoor area.

Gloucester Services is a part of the Westmorland Family, which is not any stranger to sure buyer responses. 

It had two different products and services within the best 5, together with Tebay M6 products and services in Cumbria, which had a 77 in step with cent ranking, and, north of the border, Cairn Lodge at the M74 in Lanarkshire, which won a ranking of 72 in step with cent. 

Both may have challenged for the highest spot however neither fared neatly on value. 

Located at the M6 in Cumbria, simply an hour south of the Scottish border, Tebay Services is ceaselessly thought to be one of the most nation’s easiest – and has been described through some on TikTookay as ‘right kind boujee’.

At the other end of the spectrum, Moto Bridgwater services on the M5 came bottom in the survey rankings, with one person saying the facility's toilets 'smelt of stale urine'

At the opposite finish of the spectrum, Moto Bridgwater products and services at the M5 got here backside within the survey scores, with one particular person announcing the ability’s bathrooms ‘smelt of stale urine’

Hilton Park Services on the M6 motorway also ranked in the bottom five spots, which were all taken up by Moto service stations; the brand the UK¿s largest service area operator

Hilton Park Services at the M6 toll road additionally ranked within the backside 5 spots, that have been all taken up through Moto provider stations; the emblem the United Kingdom’s greatest provider space operator

The footbridge linking facilities at Lancaster service station didn't impress one motorist, who resented the trek over the bridge to get 'an underwhelming breakfast served in a cardboard box'

The footbridge linking amenities at Lancaster provider station did not galvanize one motorist, who resented the trek over the bridge to get ‘an underwhelming breakfast served in a cardboard field’

10 WORST SERVICE STATIONS

1) Bridgewater (M5) -23%

2) Leeming Bar (A1) – 26% 

3) Lancaster (M6) – 34% 

4) Hilton Park (M6) – 34% 

5) Thurrock (M25) – 35% 

6) Watford Gap (M1) – 36%

7) Washington (A1) – 36% 

8) Toddington (M1) – 36% 

9) Kinross (M90) – 36% 

10) Frankley (M5) – 36% 

Elsewhere, motorists wanting a breather at the M6 in Warwickshire will have to make for Rugby’s Moto Services, which soared within the survey, with a 75 in step with cent ranking – and 4 stars throughout nearly each and every class. 

One traveller mentioned ‘Rugby is new and blank and on a pleasing day is best possible to get a divorce your adventure’.

Nationwide emblem Moto had dismal responses normally however its luck with Rugby – which opened its doorways in April 2021 – way it is the first ever nationwide corporate to rank so extremely in a Which? survey. 

Moto will nonetheless most likely wince at its scores despite the fact that; the UK’s greatest provider space operator stuffed 9 of the 10 spots on the backside of the desk. 

Other products and services that did not galvanize come with Lancaster Services at the M6, which scored simply 34 in step with cent within the survey. 

Customers grumbled {that a} pedestrian bridge around the toll road, with amenities on all sides intended the enjoy felt ‘crowded’ and with ‘deficient get entry to’.

One driving force mentioned being pressured to trek over the bridge to get ‘an underwhelming breakfast served in a cardboard field’ wasn’t perfect.  

And Hilton Park, additionally at the M6, notched up the similar ranking, with one motorist calling it ‘darkish and gloomy’, whilst every other mentioned elementary cleaning soap and sizzling water wasn’t all the time to be had.

The Westmorland Family brand saw three of its service stations make the top five in the Which? survey (Pictured: Tebay on the M6)

The Westmorland Family emblem noticed 3 of its provider stations make the highest 5 within the Which? survey (Pictured: Tebay at the M6)

Moto Thurrock on the M25 has previously been voted the worst motorway service station in Britain, and Which?'s new research suggested that's still the case

Moto Thurrock at the M25 has in the past been voted the worst toll road provider station in Britain, and Which?’s new analysis urged that is nonetheless the case 

Rory Boland, Editor of Which? Travel mentioned of the newest survey: ‘The easiest provider stations are a handy pit forestall with respectable meals and amenities, then again our survey displays the ones are few and a ways between and that many products and services aren’t as much as scratch.

He added: ‘Poor amenities and extortionate costs for foods and drinks had been popular lawsuits, however maximum surprising of all was once how drivers instructed us simply what number of products and services had been unclean.

‘To steer clear of sadness, other folks will have to plan their path to steer clear of the worst provider stations and search for selection puts to forestall.’

The availability and choice of EV charging issues was once additionally a significant component for the primary time, with each Moto Rugby and Leeds Skelton Lake, run through Extra, deemed to have speedy and considerable puts to fee electrical cars. 

Leeds Skelton Lake scored extremely – 68% in overall – throughout different spaces too, with its RSPB viewing platform over Skelton Lake a selected spotlight. 


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