P&O cruise from Southampton cancelled because of refit prolong

P&O Cruises has apologised to just about 1,900 passengers for cancelling certainly one of its cruises as a result of a boat’s refit was once now not entire.

Aurora was once because of leave Southampton on Monday afternoon on a three-day travel to Zeebrugge, Belgium, however passengers won an electronic mail on Sunday announcing it would now not sail.

Stacey Pinhorne, who was once because of sail, advised the BBC she was once “very disappointed”, and that the corporate must have given extra understand.

P&O Cruises stated its consumers would obtain a complete refund.

Up to 1,874 passengers are suffering from the cancellation however they discovered themselves not able to talk to body of workers on the cruise line as its buyer products and services places of work have been closed on Easter Sunday.

Ms Pinhorne and her buddy, Kim, booked per week off paintings to have a good time their 50th birthdays at the travel.

She stated it was once “quite a shock” to obtain the e-mail from the corporate 24 hours ahead of they have been because of board.

“At the start of it I thought: ‘Is it a joke? Is it a spam email? How do I know if this is actually true?’

“Even the day ahead of I used to be getting an electronic mail announcing: ‘One day until your vacation, make sure to’ve checked in’… so there was once no caution that there might be any factor.

“We weren’t even told there was a refit happening.”

She added that she “wouldn’t be rushing to book with them again”.

A P&O Cruises spokesperson apologised for the cruise’s cancellation, striking it all the way down to the refit prolong.

They added: “We appreciate how disappointing this is for our guests who were booked to travel.

“All visitors will obtain a complete refund and a long run cruise credit score of 20% of monies paid.”

Aurora is currently in Rotterdam in the Netherlands as its refit continues.

Its subsequent cruise is scheduled to depart Southampton on Thursday.